Frequently Asked Questions (FAQ)

Welcome to the Miroty FAQ page. Here you will find answers to common questions about shopping, orders, payments, shipping, and selling on https://miroty.in.

If your question is not listed here, please contact us at:
📧 customersupport@miroty.in

1. What is Miroty?

Miroty is an online multi-vendor marketplace operated by Miroty Vendors LLP, where multiple sellers can list and sell their products to customers across India.

Customers can browse products, compare prices, and place orders securely through our platform.

2. How do I place an order?

To place an order:

  1. Visit https://miroty.in
  2. Search or browse for the product you want
  3. Click Add to Cart or Buy Now
  4. Enter your shipping details
  5. Choose a payment method
  6. Confirm your order

You will receive an order confirmation email or message once your order is placed.

3. What payment methods are available?

Miroty may support multiple payment options, including:

  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Wallet payments
  • Cash on Delivery (if available)

Payment methods may vary depending on the seller or product.

4. How can I track my order?

After your order is shipped:

  1. Log in to your account
  2. Go to My Orders
  3. Select your order to view tracking details

You may also receive tracking updates via email or SMS.

5. How long does delivery take?

Estimated delivery times depend on your location and the seller.

Typical delivery times:

  • Local areas: 2–5 business days
  • Within India: 3–7 business days
  • Remote areas: 5–10 business days

Delivery times may vary depending on logistics partners.

6. Can I cancel my order?

Yes, orders can be cancelled before they are shipped.

To cancel:

  1. Go to My Orders
  2. Select the order
  3. Click Cancel Order

If the order has already been shipped, please refer to the Return & Refund Policy.

7. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, you can request a return or replacement.

Please submit a return request within 7 days of delivery through your account or contact customer support.

8. How long do refunds take?

Once a return is approved and processed, refunds are typically completed within:

5–10 business days

Refund time may vary depending on your bank or payment provider.

9. Who sells the products on Miroty?

Miroty is a multi-seller marketplace. Products listed on the platform may be sold by independent third-party sellers.

Each seller is responsible for:

  • Product quality
  • Pricing
  • Order fulfillment

Miroty facilitates the platform and assists with customer support.

10. How can I become a seller on Miroty?

If you want to sell products on Miroty:

  1. Visit https://miroty.in
  2. Go to the Seller Registration section
  3. Create a seller account
  4. Submit the required details and documents

Once approved, you can start listing products and selling on the platform.

11. Is my payment secure?

Yes. Miroty uses secure payment gateways and encryption technologies to protect your payment information.

We do not store your full card details on our servers.

12. How can I contact customer support?

For support or inquiries, please contact:

Miroty Vendors LLP
🌐 https://miroty.in
📧 customersupport@miroty.in

Our support team typically responds within 24–48 business hours.