Shipping policy

Miroty Shipping Policy

At Miroty, we strive to provide a seamless shopping experience, including reliable shipping and delivery. This policy outlines shipping terms for both buyers and vendors.

1. Shipping Methods and Options

Miroty offers a range of shipping options based on the vendor and the buyer’s location:

1.1. Standard Shipping

• Estimated delivery:  3-7 business days.
• Available for most products.

1.2. Expedited Shipping

• Estimated delivery:  3-7 business days.
• Subject to availability and additional charges.

1.3. International Shipping

• Available for select products and locations.
• Delivery times vary by country and are subject to customs clearance.

2. Shipping Costs

• Shipping fees are calculated at checkout based on product weight, dimensions, destination, and shipping method.
• Some items may qualify for free shipping, as indicated on the product page.

3. Order Processing Time

• Vendors are required to process and ship orders within [Insert Timeframe, e.g., 1-3 business days] of order confirmation.
• Buyers will receive a confirmation email with tracking information once the order is shipped.

4. Delivery Timeframes

Delivery times depend on the shipping method and vendor location:

• Domestic Orders: [Insert Timeframe, e.g., 3-7 business days].
• International Orders: [Insert Timeframe, e.g., 7-21 business days, subject to customs delays].

Note: Delivery timeframes are estimates and may vary due to factors beyond Miroty’s control (e.g., weather, carrier delays, customs).

5. Tracking Your Order

• Tracking details will be provided via email or in your Miroty account once the order is shipped.
• For questions about tracking, contact the vendor or Miroty support at help@miroty.in.

6. Shipping Restrictions

• Vendors may not ship to certain regions due to legal or logistical constraints.
• Buyers will be notified at checkout if shipping is unavailable to their location.

7. Lost, Delayed, or Damaged Shipments

7.1. Lost or Delayed Orders

• If your order is delayed beyond the estimated delivery timeframe, please contact Miroty support.
• Lost orders will be investigated, and refunds or replacements may be issued depending on the outcome.

7.2. Damaged Items

• If an item arrives damaged, buyers must report it within 48 hours of delivery with photos of the damage.
• Vendors are responsible for providing a replacement or refund in such cases.

8. Vendor Responsibilities

• Vendors are responsible for packaging items securely and shipping them within the specified processing time.
• Vendors must use reputable shipping carriers and provide accurate tracking information.
• Repeated delays or issues with shipping may result in penalties or suspension of the vendor account.

9. Buyer Responsibilities

• Buyers must provide accurate shipping information at checkout.
• If a package is undeliverable due to incorrect address information, buyers may be responsible for additional shipping fees.

10. Contact Us

For any questions or concerns about shipping, please contact:

• Email: help@miroty.in